The Skills Needed To Be A Great Remote Community Manager

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On Air: 02:00 - 03:00 EST (GMT-5)
Monday, January 25th, 2016

Community management has come a long way in the last few years. There’s more resources, studies and communities for CMs (including #cmgrhangout of course) than ever before. While there’s a growing amount of resources, there’s isn’t a ton of solid resources out there for community builders (whether you are an employee on a distributed team, an independent contractor, freelancer or entrepreneur) who work in a non-cubicle environment.

In this panel, we’ll cover the following topics

  • The skills needed to work well remotely
  • Why working from home, your PJs, a tropical island isn’t for everybody and it’s not the “magic cure-all” that many digital nomads claim.
  • How to communicate and work effectively with your team


Jessica MalnikJessica Malnik
Community Manager at

Jessica Malnik is a community manager, content strategist and writer. By day, she is the community manager over at the (a.k.a The DC). By night, she can be found writing on her blog.  Her work has been featured in a variety of online publications, including The Next Web, Buffer, Convince and Convert, PR Daily, Spin Sucks, SocialFresh, CMX and Feverbee.

Connect with Jessica on Twitter at @jessicamalnik or on Google+.


Briana GreenBriana Green
Community Manager at Crowdsourcing Week

Briana Green is the Community Manager for Crowdsourcing Week. As part of a 100% distributed team, she works remotely while traveling across Asia, Europe and the Americas. She is passionate about purpose-driven brands and community, impactful design and the sharing economy.

Connect with Briana on Twitter at @gbriana or on Google+.

Sarah HawkSarah Hawk 
Head of Community at Feverbee

Sarah Hawk is a community strategist and platform specialist with more than a decade of experience managing technical and UX communities. Now Head of Community for FeverBee, Sarah manages FeverBee Experts and is passionate about the psychology of community. Currently working in that magic place where technology and people collide, Sarah loves helping people to build addictive community platforms.

Connect with Sarah on Twitter at @ilovethehawk or on Google+.

Katherine MancusoKatherine Mancuso
Engagement Specialist at Emoderation and Crisis Trainer at Polpeo

Katherine Mancuso is an engagement specialist at Emoderation and a crisis trainer at Polpeo. She has extensive experience as a community manager and social media specialist for small and large brands across a range of industries. Outside of work, she volunteers with Crisis Text Line and other organizations building community support for wellness through technology. She is a proud alum of Georgia Tech’s Digital Media graduate program.

Connect with Katherine on Twitter at @musingvirtual or on Google+.

Alison MichalkAlison Michalk
CEO and founder at Quiip

Alison Michalk is CEO and founder of Quiip, a global leader in online community management and moderation services; and co-founder of Swarm, the world’s first online community management conference.  An industry pioneer with more than 10 years experience working with online communities, Alison is a respected industry leader, engaging speaker, widely published commentator and sought-after trainer in the areas of social media, online community governance, management, moderation and engagement.

Connect with Alison on Twitter at @quiip, LinkedIn or on Google+.

Bas Van LeeuwenBas Van Leeuwen 
Freelance Community Manager and Entrepreneur at Community Analytics

Bas van Leeuwen is a community manager and entrepreneur based in Amsterdam. He is annoyed with the lack of standard metrics in the community space and he has started a company to fix this. Bas is terrible at picking creative names: his community analytics company is called and his twitter handle is @LeeuwenVanBas. As a hobby, Bas likes to pretend he’s an avid runner.

Connect with Bas on Twitter at @LeeuwenVanBas or on Google+.

Discussion Questions

  1. What’s the one skill or trait that you think all remote community managers need to be successful?
  2. What tools do you use to help you communicate with your team internally?
  3. If applicable, how do you keep yourself productive and motivated while traveling?
  4. When your desk is only a few feet away, it can be hard to disconnect from work at the end of your day. What routines or tips do you have to ensure you do disconnect at the end of the day?
  5. One could argue that burnout is a bigger risk for remote community managers. What strategies and tactics do you use to disconnect and take much needed breaks?
  6. What’s the biggest mistake that you made when you started working remotely?
  7. What’s one piece of advice that you would give to someone who is considering taking a remote role?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMAD presents: The Skills Needed To Be A Great Remote Community Manager and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!

The video will play on the event page when the broadcast starts.

Not sure what time this is for you? Use to find out.

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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