Sensitive & High-Risk Communities #CMAD

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On Air: 20:00 - 21:00 EST (GMT-5)
Monday, January 27th, 2014


Are you a community manager working vulnerable groups and/or sensitive subject matter? Or would you like to know more about handling high-risk issues such as self-harm, suicide, death and grief in your online community? Or perhaps you’re looking to create a safe space for people to discuss topics such as relationships, sex, challenging situations and other personal subjects.

Our panellists have managed online communities around issues of parenting, young mental health, suicide prevention, cancer support and relationship abuse and can share with you our experiences around building and managing safe online communities of support.

Wed 28th January at 12pm (ADST) for those in Australia!


Alison MichalkAlison Michalk
CEO at Quiip

Alison Michalk is CEO of Quiip, Australia’s leading online community specialists; and co-founder of swarm, the world’s first online community management conference. An industry pioneer with more than 10 years experience working with online communities, Alison is a respected industry leader, engaging speaker, widely published commentator and sought-after trainer in the areas of social media, online community governance, management, moderation and engagement. She has worked as a community manager, content producer, editor, director and producer. Her blog appears on the Quiip website.

Connect with Alison on Twitter at @Quiip or on Google+.


Daina JonesDaina Jones
Online Network Coordinator at Breast Cancer Network Australia

Daina is responsible for the management of Breast Cancer Network Australia’s (BCNA) website and online community. The online community gives Australia’s affected by breast cancer a safe environment to share their stories, experiences and provide tips on how they cope.

Connect with Daina on Twitter at @dainaj79 or on Google+.

Venessa PaechVenessa Paech
Group Senior Manager – Content & Community at REA Group

Venessa is an international community management authority, specialising in enterprise online communities. Currently she is Group Senior Manager of Content and Community for ASX listed REA Group. Venessa spent four years at Lonely Planet as head of global community management. and has developed community strategies for leading private and public organisations around Australia. She holds a BFA from New York University and an MA in Creative Media from the University of Brighton (Virtual Ethnography). Venessa is a published academic and a popular speaker and consultant on community building and management, moderation and governance. In 2008 she founded the Australian Community Managers Roundtables and co-founded the flagship Australian community management conference, Swarm. She is a Director of the Community Brave Foundation and proudly wears her old timey community manager badge, having been involved in virtual communities since the late 80s.

Connect with Venessa on Twitter at @venessapaech or on Google+.

Sophie PotterSophie Potter
Online Community Coordinator at by Inspire Foundation

Sophie has been working in youth work and community development across the UK, South East Asia and Australia for over 10 years. Three years ago she took her knowledge and skills online as the community manager for Australia. Sophie’s objective is to ensure that’s community helps young people get the help they deserve when they need it.

Connect with Sophie on Twitter at @sophijayp or on Google+.

Amber RobinsonAmber Robinson
Editor and Community Manager at Essential Baby

Amber is the managing editor and community manager for; Australia’s first and largest forum-based community. She has held the position for four years and has been a member of the community since 2007.

Connect with Amber on Twitter at @missrobinson or on Google+.

Discussion Questions

  1. How do you create a safe & welcoming space? What components are vital for establishing trust?
  2. How do you handle mental health issues in your community (ranging from depression/anxiety through to eating disorders)?
  3. How do you deal with self-harm and suicide? Do you have appropriate measures in place? (Even it seems unlikely, don’t place your Community Manager is a position where they are caught unaware.)
  4. How do you deal with death and grief in a community?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMAD presents: Sensitive & High-Risk Communities and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!

The video will play on the event page when the broadcast starts.

Not sure what time this is for your location? Use

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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