On Air: 06:00 - 07:00 EST (GMT-5)
Monday, January 25th, 2016
As Community Managers, we’re often on the internet frontline, dealing with online abuse or managing support communities with users in personal crisis or disclosing trauma or abuse. The empathy that makes us great CMs also makes us vulnerable to stress or even vicarious trauma! Find out how self-care can help you and your team as our expert panel share tips for day to day self care as well as how to look after yourself after a traumatic issue at work.
Community Consultant at Quiip
Sarah Stokely works with mental heath and non profit communities. She has worked with ReachOut, Plan International and NSW Health. She launched Australia’s first news and current affairs blogging network for Crikey. She holds a Psychology degree and is the Happiness Officer for her company, Quiip.
Digital Communities Coordinator at National Gallery of Victoria
Carmen gets excited about empowering people to create great communities and build positive digital experiences. She’s worked in Community Management for over 6 years and am an advocate for mental health education online, mindfulness practice and having honest conversations about difficulties that arise within communities and community management. She also runs her own business Chirp Digital, where she provides strategy advice to NFPs and small businesses.
Online Community Coordinator at ReachOut
Ben comes from the world of Mental Health Advocacy where he helped drive change in policy, legislation and funding to meet community need. He’s just starting out in the online community world at Reachout.com.au managing a community of young Australians who provide peer support for mental health and wellbeing.
- What is self care, and who needs it?
- CMs are often on the receiving end of complaints or abuse. Is it possible to self care in a role like community management, or is putting up with complaints and abuse just ‘part of the job’?
- Sometimes a CM is the ‘first responder’ to a person in crisis, especially in support communities where users may disclose incidents of trauma or abuse. What can we do to be mentally prepared for such situations?
- What can a manager or team leader do to help their CMs look after their mental well being?
- What should you do if you’re a lone CM in a company that isn’t knowledgeable or supportive of mental wellbeing or self care?
- Can you share some examples of how you have built self care into your work day?
RSVP & Watch the Hangout
Want to RSVP for the Hangout? Visit #CMAD presents: Self Care for Community Managers and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!
The video will play on the event page when the broadcast starts.
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