Self Care for Community Managers

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On Air: 06:00 - 07:00 EST (GMT-5)
Monday, January 25th, 2016

As Community Managers, we’re often on the internet frontline, dealing with online abuse or managing support communities with users in personal crisis or disclosing trauma or abuse. The empathy that makes us great CMs also makes us vulnerable to stress or even vicarious trauma! Find out how self-care can help you and your team as our expert panel share tips for day to day self care as well as how to look after yourself after a traumatic issue at work.


Sarah StokelySarah Stokely
Community Consultant at Quiip

Sarah Stokely works with mental heath and non profit communities. She has worked with ReachOut, Plan International and NSW Health. She launched Australia’s first news and current affairs blogging network for Crikey. She holds a Psychology degree and is the Happiness Officer for her company, Quiip.

Connect with Sarah on Twitter at @stokely / @quiip or on Google+.


Carmen AngererCarmen Angerer
Digital Communities Coordinator at National Gallery of Victoria

Carmen gets excited about empowering people to create great communities and build positive digital experiences. She’s worked in Community Management for over 6 years and am an advocate for mental health education online, mindfulness practice and having honest conversations about difficulties that arise within communities and community management. She also runs her own business Chirp Digital, where she provides strategy advice to NFPs and small businesses.

Connect with Carmen on Twitter at @carmenangerer or on Google+.

Ben DaviesBen Davies
Online Community Coordinator at ReachOut

Ben comes from the world of Mental Health Advocacy where he helped drive change in policy, legislation and funding to meet community need. He’s just starting out in the online community world at managing a community of young Australians who provide peer support for mental health and wellbeing.

Connect with Ben on Twitter at @ReachOut_AUS or on Google+.

Discussion Questions

  1. What is self care, and who needs it?
  2. CMs are often on the receiving end of complaints or abuse. Is it possible to self care in a role like community management, or is putting up with complaints and abuse just ‘part of the job’?
  3. Sometimes a CM is the ‘first responder’ to a person in crisis, especially in support communities where users may disclose incidents of trauma or abuse. What can we do to be mentally prepared for such situations?
  4. What can a manager or team leader do to help their CMs look after their mental well being?
  5. What should you do if you’re a lone CM in a company that isn’t knowledgeable or supportive of mental wellbeing or self care?
  6. Can you share some examples of how you have built self care into your work day?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMAD presents: Self Care for Community Managers and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!

The video will play on the event page when the broadcast starts.

Not sure what time this is for you? Use to find out.

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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