Round-the-Clock Community and Social Media Management

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On Air: 22:00 - 23:00 EST (GMT-5)
Monday, January 26th, 2015


An open discussion with some of Australia’s top online community and social media managers. Online communities are active 24/7, but how do we manage them when we only work up to 40 hours a week? What sort of expectations are put on online community and social media managers? Are there HR and OHS considerations we need to be aware of? What legal and regulatory frameworks are there to consider when you’re establishing service level agreements? All this and more!


Julie DelaforceJulie Delaforce
General Manager of Quiip

Julie Delaforce is General Manager of Quiip, an Australian online community and social media specialist provider. Julie has a decade’s experience as an online community and social media practitioner. She currently leads Quiip on key accounts: Cbus, SEEK and DDB to name a few.

Connect with Julie on Twitter at @joolliee or on Google+.


Venessa Paech

Venessa Paech
Group Senior Manager – Content & Community at REA Group

Venessa is an international community management authority, specializing in enterprise online communities. Currently she is Group Senior Manager of Content and Community for ASX listed REA Group. Venessa is a published academic and a popular speaker and consultant on community building and management, moderation and governance. In 2008 she founded the Australian Community Managers Roundtables and co-founded the flagship Australian community management conference, Swarm.

Connect with Venessa on Twitter at @venessapaech or on Google+.

Jazz RowlandJazz Rowland
Marketing Acquisition Manager at Hello Sunday Morning

Jazz has 5 years experience in radio broadcast, is a stunt performer. She has been at Hello Sunday Morning (HSM) for 3 years. HSM is a platform for individuals to create meaningful change in their lives by taking a short break from alcohol. By sharing their story, each persons’ stand is a unique and essential contribution to a better drinking culture.

Connect with Jazz on Twitter at @HSM_AUS or on Google+.

Nicole ThomasNicole Thomas
Online Community Manager at SANE

Nicole is the Community Manager at SANE Australia, a national mental health organisation. She spends her time on their latest initiative, SANE Forums, a community for people living with mental health difficulties, and for the family and friends who care for them. Nicole’s background in mental health, social science and education are the key ingredients to her role as Community Manager. She’s passionate about how online communities can address social isolation and improve people’s wellbeing.

Connect with Nicole on Twitter at @nikkiniknik.

Discussion Questions

  1. What are your working hours? How often are you ‘on the clock’ outside those hours?
  2. Do you have any concerns about personal liability when working on your own time?
  3. What sort of expectations are put on online community and social media managers in terms of workload and hours?
  4. Do you think there are HR, OHS and morale issues organisations should be aware of?
  5. What legal and regulatory considerations are there to think about when you’re establishing service level agreements?
  6. Is there a solution to the sort of hours CMs & SMMs are working?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMAD presents: Round-the-Clock Community and Social Media Management and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!

The video will play on the event page when the broadcast starts.

Not sure what time this is for you? Use to find out.

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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