On Air: 13:00 - 14:00 EST (GMT-5)
Monday, January 26th, 2015
Moderation is more than enforcing rules, removing inappropriate content, and suspending abusive members. The technological advances that have been made within the last several years have opened up a brand new world for us, and there’s now incredible resources to scale, automate, and even bring the fun back into a role that was typically reserved for those with the toughest of skins.
Join us to talk tech with Justin Isaf, to ramble about reputations with F. Randall Farmer, to ponder proactive tasks with Sarah Hawk, to advocate for automation with Darren Gough, and to learn the legal aspects with Aurelia Butler-Ball.
Head of Training at FeverBee Limited
Caty Kobe is Head of Training for FeverBee Limited, an online community consultancy. As Head of Training, Caty is responsible for teaching FeverBee’s renowned Professional Community Management Course, and for developing custom and on-demand training programs for community teams. Prior to FeverBee, Caty has spent the last 5 years as a community management practitioner in the tech industry. She’s a fearless customer advocate and team leader, and is passionate about fostering communication and collaboration between companies and customers. She’s an experienced speaker, an avid tweeter, and an occasional blogger. In her off-time, Caty enjoys running, cake decorating, and hanging out with her pup, Lucy.
Associate Solicitor at Verisona Law
Aurelia is a Music, Media and Entertainment solicitor at Verisona Law. Aurelia first began working in the entertainment industry when she joined Universal Music in 2012 working for the Legal and Business Affairs departments of Mercury Records and Decca Records. Having relocated from London to Brighton, Aurelia now acts for individuals and businesses across the creative industries with a particular focus on advising start-up companies within the digital media sector. Aurelia has participated in a number of panels before and will give us her views on the legal concerns for online communities.
Community Manager at Intuit Demandforce
Jenn is the Community Manager for Intuit Demandforce, an automated communications and marketing platform. She has a background in technical support, constantly focused on delivering the best experience possible for Demandforce customers. She is also a major foodie at heart – never turning down an opportunity to bake something delicious or enjoy her favorite foods. Claim to fame? Gobbling down 26 extra large slices of pizza in one sitting!
Director of Community at FeverBee
Darren is passionate about helping organizations build successful communities. He built one of the UK’s largest independent online communities, MoneySavingExpert.com, from a small forum to a thriving community of over 1.3 million members. He has deep experience in working with diverse organizations to create and deploy winning social media and online community strategies.
F. Randall Farmer
Social Design Consultant
Randy is coauthor of Building Web Reputation Systems, a host of the Social Media Clarity podcast, and co-creator of virtual worlds/MMOs. For more than three decades, he has helped invent, nurture, and promote the state of the art online communities. He consults with, and advises, companies of all sizes on social product design.
Formerly a developer in the corporate world, Hawk (known as Sarah by her mother) said goodbye to the code and succumbed to the lure of all things community. Passionate about the science behind community, Hawk recently left her role as Community Strategist for SitePoint to take on the role as Head of Community at Feverbee. With a decade of experience staffing and managing forums, Hawk has recently focussed on working with brands to integrate their communities back into their main web presence. When not in front of a screen, Hawk can be found or hanging out with her 6 year old twins, or at the gym.
Principal at Communl.com
Justin is an 11 year veteran Online Community Manager with a background in building highly leveraged communities in news, media, gaming, customer support, travel, finance and social activism with up to 9.5 million pre-moderated comments a month – he spends his time designing, building and implementing social systems which re-define the way people think of communities online.
- What are the legal implications of managing user generated content? What about when a user asks to “remove all trace” of their content?
- Explain the concept of self-moderation. How do you empower users to self-moderate?
- What role do reputation systems play in self-moderation?
- Explain the concept of proactive moderation? What do proactive moderation tactics look like?
- Proactive vs. Reactive Moderation: Which set of tasks should a CM prioritize each day?
- What tools out there help you to maintain quality in a community, while still allowing for reduced reactive moderation?
RSVP & Watch the Hangout
Want to RSVP for the Hangout? Visit #CMAD presents: Modern Moderation: Moving Beyond Trolls and Ban Hammers and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!
The video will play on the event page when the broadcast starts.
Latest posts by Sherrie Rohde (see all)
- Passing the torch: Meet the new CMAD crew! - December 2, 2016
- “The time has come,” the team has said. - October 27, 2016
- Reflections on Community Manager Appreciation Day 2016 - January 27, 2016