Managing an Online Community Volunteer Program

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On Air: 16:00 - 17:00 EST (GMT-5)
Monday, January 25th, 2016

Managing a team of volunteers can be one of the most rewarding experiences that a community professional can have. But it can also be one of your biggest, most time–consuming challenges. Volunteer programs take major commitment. It’s not about giving your most active members the keys to the kingdom—it’s about building a cohesive team and giving them the tools they need to be successful.


Patrick O'KeefePatrick O’Keefe
Founder and Owner at iFroggy Network

Patrick O’Keefe is an online community veteran with more than 15 years of management experience. He is the author of Managing Online Forums and the host of Community Signal, a podcast for online community professionals. Patrick writes about community management at

Connect with Patrick on Twitter at @patrickokeefe, Facebook, LinkedIn or on Google+.


David DeWaldDavid “Historian” DeWald
Community Manager at Bit9 + Carbon Black

David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.

Connect with David on Twitter at @historian or on Google+.

Scott MooreScott Moore
Online Community Consultant

Scott Moore has 20 years experience helping organizations large and small build solid and successful connected communities and the teams that support those communities. He offers consulting services to develop community strategies, identify key community analytics and reports, mentor community management teams, and guide organizations through special community challenges such as migrating members to a new platform or custom social interaction design. Scott also co-hosts the Social Media Clarity Podcast discussing analysis, design, and management of online community.

Connect with Scott on Twitter at @scottmoore, LinkedIn or on Google+.

Rebecca NewtonRebecca Newton
Head of Trust and Community at

Rebecca Newton spent 8+ years (2007 to 2015) as the Chief Community & Safety Officer at Mind Candy digital entertainment company, and is now Head of Trust and Community at She is on the Advisory Board at and recently served for 3 years as a board of director member at Rebecca began her career with America Online (AOL) in 1994 and offline at RTI International in the 80s. She is considered a pioneer in online community and online kid safety, having spent the past 20+ years in the industry.

Connect with Rebecca on Twitter at @RebeccaNewton or on Google+.

Discussion Questions

  1. How have volunteers contributed to the communities you have managed?
  2. How do labor laws (and other legal issues) impact community volunteer programs?
  3. How do you select volunteers?
  4. How do you train volunteers?
  5. How do you build camaraderie within a volunteer team?
  6. How do you keep community volunteers motivated and on task?
  7. How do you ensure that your volunteer program isn’t taking advantage of people?

RSVP & Watch the Hangout

Want to RSVP for the Hangout? Visit #CMAD presents: Managing an Online Community Volunteer Program and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!

The video will play on the event page when the broadcast starts.

Not sure what time this is for you? Use to find out.

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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