On Air: 16:00 - 17:00 EST (GMT-5)
Monday, January 25th, 2016
Managing a team of volunteers can be one of the most rewarding experiences that a community professional can have. But it can also be one of your biggest, most time–consuming challenges. Volunteer programs take major commitment. It’s not about giving your most active members the keys to the kingdom—it’s about building a cohesive team and giving them the tools they need to be successful.
Founder and Owner at iFroggy Network
Patrick O’Keefe is an online community veteran with more than 15 years of management experience. He is the author of Managing Online Forums and the host of Community Signal, a podcast for online community professionals. Patrick writes about community management at ManagingCommunities.com.
David “Historian” DeWald
Community Manager at Bit9 + Carbon Black
David has over 15 years of experience with working with web based communities starting with early fan sites to large multi-community web sites, he brings his unique knowledge of social interactions to everything he does.
Online Community Consultant
Scott Moore has 20 years experience helping organizations large and small build solid and successful connected communities and the teams that support those communities. He offers consulting services to develop community strategies, identify key community analytics and reports, mentor community management teams, and guide organizations through special community challenges such as migrating members to a new platform or custom social interaction design. Scott also co-hosts the Social Media Clarity Podcast discussing analysis, design, and management of online community.
Head of Trust and Community at SuperAwesome.tv
Rebecca Newton spent 8+ years (2007 to 2015) as the Chief Community & Safety Officer at Mind Candy digital entertainment company, and is now Head of Trust and Community at SuperAwesome.tv. She is on the Advisory Board at AgeCheq.com and recently served for 3 years as a board of director member at FOSI.org. Rebecca began her career with America Online (AOL) in 1994 and offline at RTI International in the 80s. She is considered a pioneer in online community and online kid safety, having spent the past 20+ years in the industry.
- How have volunteers contributed to the communities you have managed?
- How do labor laws (and other legal issues) impact community volunteer programs?
- How do you select volunteers?
- How do you train volunteers?
- How do you build camaraderie within a volunteer team?
- How do you keep community volunteers motivated and on task?
- How do you ensure that your volunteer program isn’t taking advantage of people?
RSVP & Watch the Hangout
Want to RSVP for the Hangout? Visit #CMAD presents: Managing an Online Community Volunteer Program and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!
The video will play on the event page when the broadcast starts.
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