On Air: 11:00 - 12:00 EST (GMT-5)
Monday, January 27th, 2014
Your phone is blowing up with Twitter notifications, your computer is dinging non-stop with Facebook alerts, the number of new posts in your community has skyrocketed in the past hour – it’s every Community Manager’s nightmare: Something. Bad. Is Happening. Whether it’s a disaster happening in the “real world” or a PR disaster happening on your community, it’s important to have a plan before your adrenaline starts pumping. In this Hangout, we’re going to look at ways to plan for the worst, learn from the best, and make sure you can recover from any Community Disaster.
Community Manager at Ning (Glam Media)
Crystal is the Community Manager for Ning’s customer and social communities. Past experience includes community and social management for Wetpaint, The Hippodrome Theatre, Gainesville Community Playhouse, and others. A Gainesville, Florida native, she really doesn’t want to talk about this year’s football season.
Co-Founder and Chief Operating Officer at CloudPeeps
Shala is a Startup Leadership Program Fellow in New York City and an Athena Management Mastermind. She has previously worked with Women Innovate Mobile, Quartz, and Lerer Ventures. Prior to her foray into the startup community, Shala was an Intelligence Officer with the Department of Homeland Security (DHS).
Head of Community Management at Invoke Labs
Crystal spends her days at the helm of Community and Culture for Invoke Labs: helping resident startups build communities, training and mentoring CMs and implanting culture and community at the heart of an organization. When not conversing, she’s likely cooking, cocktailing and crafting.
Independent Contractor – Social Media & Community Development. Freelance Writer and Blogger.
Deb Ng is a freelance writer, professional blogger, and social media consultant specializing in online community development. Past and present clients include Social Media Examiner, My Kids’ Adventures, New Media Expo, and BlogTalkRadio. Deb is also the author of two books, “Online Community Management for Dummies” and “Social Media Marketing All in One for Dummies.”
Community Manager at HY Connect
Jackie is a Community Manager at HY Connect. Her past experience includes community management for Sears and Kmart. She loves to brunch everywhere in Chicago and making new friends via Twitter.
John Mark Troyer
Director, Social Media Evangelist at VMware
John is a Director in VMware’s community and social media team. He created many of VMware’s programs in this area, including the vExpert influencer program. He is a co-host of the Geek Whisperers podcast, which covers community management among enterprise technologists. He lives in Half Moon Bay, CA.
Community Marketing Manager at Entrepreneur
Rocky Vy is the community marketing manager at Entrepreneur Media by day, and the #cmgr at Entrepreneur by night as well, in addition to freelancing in online marketing for small businesses, blogging and general crime-fighting. If you love the color orange as much as he does, you’ll be instant friends.
- What kind of disasters does a community manager need to react to?
- What are some precautions you can put in place to alert you when disaster strikes?
- Do you use any online reputation management tools to help you mitigate potential disasters?
- Who are the other people on your team who should step in during disasters?
- What kind of follow-up should you provide post-community disaster?
- What are some examples of really great crisis or disaster community management?
RSVP & Watch the Hangout
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