Community Managers and the Transformation of Work

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On Air: 00:00 - 01:00 EST (GMT-5)
Monday, January 25th, 2016

The nature of work is changing, and we are increasingly working flexibly, remotely, and while mobile. As organisations continue to look for increases in productivity while at the same time improving employee engagement, leveraging the breadth of expertise of its employees, and driving innovation within processes, products, and services, the need for improved digital capabilities and a shift to a sharing mindset amongst employees is ever growing.

Join us for this panel discussion as we explore the role of community managers in enabling and empowering organisations and employees in their digital and connected workplaces, digital and workplace transformations, and into the future of work.


Jakkii MusgraveJakkii Musgrave
Consultant at Ripple Effect Group

Once upon an external community manager who focused on building fan and customer communities, in 2012 Jakkii turned her attention to building internal employee communities. A passionate believer in the new work order and the future of work, Jakkii spends her days helping organisations and their employees figure out how they can use communities effectively inside their organisation to achieve better business outcomes and, to borrow a quote, “make work suck less.”

Connect with Jakkii on Twitter at @slybeer or on Google+.


Anne Bartlett-Bragg

Anne Bartlett-Bragg
Managing Director at Ripple Effect Group

Anne specialises in creating innovative communication & learning networks with social technologies, challenging organisations to reframe models of communication, service design & workforce engagement. A sessional academic at University of Technology Sydney, Anne lectures in organisational learning.

Connect with Anne on Twitter at @annebb or on Google+.

James Dellow

James Dellow
General Manager at Ripple Effect Group

A human-centred designer with over a decade of experience working in information and knowledge management roles, James has a long standing interest in the intersection of people, place and technology in workplace design – otherwise known as the ‘digital workplace’.

Connect with James on Twitter at @chieftech or on Google+.

Rhiannan Howell

Rhiannan Howell
Chief Ninja at Culture Ninjas

With over 15 years’ experience, Rhiannan has a reputation for building agile, responsive & engaged workforces, and is an internationally recognised digital strategy leader. Having launched Yammer networks across a variety of sectors, Rhiannan brings ESN success and community management expertise.

Connect with Rhiannan on Twitter at @rhi_jai or on Google+.

Van Riper

Van Riper
gPause Community Manager at Google

Van is a serial community organizer that began as a BayCHI volunteer in 1996. His specialty these days is meta-community management organizing communities of community organizers. Van’s current meta-community is the Googlers building a culture of mindfulness at every Google office in the world.

Connect with Van on Twitter at @vanriper or on Google+.

Tony Woodall

Tony Woodall
Internal Community Manager at First Republic Bank

Tony Woodall is Host and Founder of Goal Getting Podcast, and author of 9 Steps to Successful Goal Achievement. An award winning public speaker, Tony works as the Internal Community Manager for First Republic Bank in San Francisco and drives adoption and participation on their Social Intranet.

Connect with Tony on Twitter at @TonyWCMB or on Google+.

Discussion Questions

  1. What does Microsoft releasing all the Yammer CSM roles last week imply for Community Managers?
  2. What does Community Management mean to you?
  3. How is work changing (…digital capabilities)?
  4. Where do community managers fit within organisations (… what is their role)?
  5. How do you see community management evolving?
  6. Is community management the future of management? Why/why not?

RSVP & Watch the Hangout

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The video will play on the event page when the broadcast starts.

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Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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