What is the importance of moderation to the health of a community?

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Moderators are a vast, primarily unseen, presence supporting the Community Manager. They are, as far as we are concerned, indispensable.
—Tia Fisher, eModeration (@tia_fish)

Tia Fisher eModeration

Our second hour of Community Manager Appreciation Day 2013 was spent discussing forums and moderation with Patrick O’Keefe and eModeration:

 

What a great group of collective experience in the space! Patrick has written two books on the topic: Managing Online Forums and Monetizing Online Forums while the eModeration team has years of experience in the space and employs both Community Managers and Moderators.

 

You reach a point where there’s a level of community you can’t easily manage yourself. Having moderators and having teams in place and systems in place helps you to see as much as possible to deal with some of the common issues. You’ll always need people to see some of the interpersonal [behavior].
—Patrick O’Keefe, iFroggy Networks (@patrickokeefe)

 

One of the topics covered was the importance of moderation to the health of a community. The panelists were in unanimous agreement that a community reaches a point where a Community Manager needs a Moderator to dive into the details of daily community conversations.

The hour was very informative and definitely worth checking out if you’re at all involved with managing or moderating online forums.

 

 

It’s probably more evident in a community where there is no moderation how important moderation can be. If you’re just in a community and you’re enjoying yourself or community members are enjoying themselves—getting the information they need, they’re sharing things they want to share together—that’s the sign of a healthy community.
—Ashley Cooksley, eModeration (@emodashley)

Sherrie Rohde

Community Manager at Magento
As the Community Manager for Magento, Sherrie connects people with resources and with each other, and, since she’s just a bit passionate about the topic, she also co-produces a weekly broadcast for community professionals called #CMGRHangout. An ENFP, Sherrie is obsessed with innovation, terrified of status quo, and motivated by adventure. 
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