Category: Hangouts

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Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
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How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...
Sunflower | Photo Credit: GollyGforce on Flickr

Paying It Forward To Champions

One of the things I love most about customer communities is the opportunity they prove to showcase the good in people. Many of these...

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