Category: 2014

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
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Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
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How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...

What’s Next for the Community Manager?

A Few Predictions on the Long-Term Evolution of Our Discipline The official 2014 #CMAD theme is “Evolution of the Community Manager.” Accordingly, I wanted...

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