Keepers of the Fulcrum - Rachel Medanic

Keepers of the Fulcrum: Community Management and the Future of Digital Engagement

I first entered the world of community management in 2007 as an exit strategy from the safe harbor of the nonprofit sector—where I’d taken...
When I Grew Up I Wanted to be a Community Manager - Teri Kojetin

I Wanted To Be A Community Manager When I Grew Up

I wanted to be a community manager when I grew up. How many of us say that? Nah, not me either. Actually I wanted...
How I became a super hero … I mean Community Manager - Stephen Fell

How I became a superhero … I mean Community Manager

So, I’m no superhero despite the cape and red underwear (okay, so I don’t have either of them even if they were on my list...
2015 CMAD Awards

Drumroll please: The 2015 CMAD Award Finalists!

Wow. Lets start there! The responses to the announcement of the nominations this year have been OUTSTANDING. You guys shared the nominations over 500...
Forever a Community Manager Never Alone - Tia Kelly

Finding Community Roles in Unexpected Places

Even though I’ve never had “community manager” as part of my official title, it’s been a main function of my daily workflow since I...
The Assassin’s Creed Community team (L to R) – Stephanie, Justin Andrien and Gabe

Community Management – A Lifetime of Experience

I had always been interested in the concept of Community from an early age. I was usually the kid who acted as the class...
Chronicles of a Community Manager - Stephanie Robinson

Chronicles of a Community Manager

It all started back in 2009 when I was working for a yearbook publisher as a Project Manager. I was minding my own business,...
The Guide to #CMADSelfie

The Guide to the #CMADSelfie

Monday 26th January 2015 is Community Manager Appreciation Day (as you already know) and we want to truly celebrate the people behind the Twitter/Facebook/Google+/Ello...
Have You Considered a Community Management Service?

Have You Considered a Community Management Service?

In the early days of brand presence on social media, the task of creating content, engaging the  community and managing it often fell to...
2015 CMAD Awards

Introducing the 2015 CMAD Award Nominees!

Let me just start with a HUGE thank you to everyone who took part in the nomination portion of this years Community Manager Appreciation...
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Community Manager Appreciation Day

Community Manager Appreciation Day is January 26, 2015 and we are planning another 24 hours of live hangouts!

Latest News

The Guide to #CMADSelfie

The Guide to the #CMADSelfie

Monday 26th January 2015 is Community Manager Appreciation Day (as you already know) and we want to truly celebrate the people behind the Twitter/Facebook/Google+/Ello...
2015 CMAD Awards

Announcing the 2015 CMAD Awards!

Hello everyone! Community Manager Appreciation Day is fast approaching and we are excited to announce, thanks to BTC Revolutions, Flockler, Higher Logic, My Community...
Adventures in Community Management - Mathew Anderson

Adventures in Community Management

My career started as glamorously as one can imagine. It all began one stormy evening volunteering for a website from my mother’s damp basement,...
Mark Twain - An Excellent Community Manager - Christie Fidura

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
Collage of logos from various social media networks and tools.

Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
Illustrated people with speech bubbles above their heads.

How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...
Wait, You Do What for a Living? - Jessica Fillinger

Wait, You Do What for a Living?

My sister is a dentist. My brother is a superintendent for a construction site. And when the conversation turns to me, I can never...
What’s Next for the Community Manager? - Nikki Serapio

What’s Next for the Community Manager?

A Few Predictions on the Long-Term Evolution of Our Discipline The official 2014 #CMAD theme is “Evolution of the Community Manager.” Accordingly, I wanted...

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