How to Build an Internal Community from Scratch

How to Build an Internal Community from Scratch

An Interview with Rocky Vy, Community Marketing Manager, Entrepreneur Media During Community Management Appreciation Day I was privileged to be on a panel regarding...
Mark Twain - An Excellent Community Manager - Christie Fidura

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
How to Use Meta Content to Drive Online Community Engagement

How to Use Meta Content to Drive Online Community Engagement

In online communities, I use the term “meta content” to refer to information about the community itself. Meta content can build stronger ties among...
Collage of logos from various social media networks and tools.

Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
Anne Reuss communicating via sign language for her video blog.

Accessible Online Communities: Perspective of a Deaf Community Manager

May 15th, 2013. The inception of Google hangouts. But it wasn’t until Community Manager Appreciation Day on January 27th, 2014 that I finally got...
Several hands forming a circle.

Three tips to creating a charitable campaign in your community

I’ve always been aware of current events and social issues, which may be why charitable giving and volunteerism has been a priority in my...
A chart showing interview performance and relevant experience are the top reasons people get hired.

How to Remain Competitive in a Skills Based Economy

With a tough labor market and exploding student loan debt, job candidates simply can’t afford to stop learning. And the good news is- they...
Illustrated people with speech bubbles above their heads.

How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
Times Square at night lit up with brand billboards.

Community Management needs to come of age … now!

I have been on Twitter 7 years today. It seems like it was ages ago. In fact it was ages ago. When I started working in...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...
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Community Manager Appreciation Day

Community Manager Appreciation Day is January 26, 2015 and we are planning another 24 hours of live hangouts!

Latest News

Mark Twain - An Excellent Community Manager - Christie Fidura

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
Collage of logos from various social media networks and tools.

Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
Illustrated people with speech bubbles above their heads.

How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...
Wait, You Do What for a Living? - Jessica Fillinger

Wait, You Do What for a Living?

My sister is a dentist. My brother is a superintendent for a construction site. And when the conversation turns to me, I can never...
What’s Next for the Community Manager? - Nikki Serapio

What’s Next for the Community Manager?

A Few Predictions on the Long-Term Evolution of Our Discipline The official 2014 #CMAD theme is “Evolution of the Community Manager.” Accordingly, I wanted...
A blue heart sitting in the sand by the shoreline.

There and Back Again

I know the Tolkien references in this post might imply that you have some epic reading ahead but I can only say that the...
Guys in racing jump suits.

It’s All About Connecting

I’ve always been passionate about connecting people. I coached people and worked as a trainer, but it was like I was missing something. Now,...
Off the Beaten PR Path - Masha D. Murakhovsky

Off the Beaten PR Path

When I was in my third year of college I was fortunate to receive an opportunity to intern at a film festival and an...
Sunflower | Photo Credit: GollyGforce on Flickr

Paying It Forward To Champions

One of the things I love most about customer communities is the opportunity they prove to showcase the good in people. Many of these...
Experiences Add Up - Ayelet Golz

Experiences Add Up

What I love about community managers is that none of us actually trained for this job. The great community managers all seem to have...

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