Moz Community managers Charlene Inoncillo, Megan Singley and Erica McGillivray

Learning to Fly: My Community Management Journey

My journey as a community manager started with volunteering. As a small child, I spent a lot of time with my grandparents, who were...
Siobhan Hitchmough

Taking Stock: How I Got Into Community Management

I slid sideways into community management—as I think many of us did—through a combination of happy accidents.  Luckily I’ve come to realize it’s the...
You don’t choose Community Management - Katy Roberts

You don’t choose Community Management. Community Management chooses you.

I’m a South African, married to a very handsome Englishman, and live in one of the most beautiful corners of the UK countryside. As...
What Stuck to the Wall - Community Management - Khaleelah Jones

What Stuck to the Wall: Community Management

I was one of those people who constantly changed their mind about what they wanted to do. In my first year of college, I...
Jordan Reeves

How My Hometown Prepared Me to Be A Community Manager

Timid is never a word used to describe me. I was the type of kid that never met a stranger — much to my...
CMAD Team 2015

Who’s ready for Community Manager Appreciation Day 2015?!

If you haven’t already heard, or read on the My Community Manager blog, the 6th Annual Community Manager Appreciation Day (#CMAD) is January 26,...
How to Build an Internal Community from Scratch

How to Build an Internal Community from Scratch

An Interview with Rocky Vy, Community Marketing Manager, Entrepreneur Media During Community Management Appreciation Day I was privileged to be on a panel regarding...
Mark Twain - An Excellent Community Manager - Christie Fidura

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
How to Use Meta Content to Drive Online Community Engagement

How to Use Meta Content to Drive Online Community Engagement

In online communities, I use the term “meta content” to refer to information about the community itself. Meta content can build stronger ties among...
Collage of logos from various social media networks and tools.

Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
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Community Manager Appreciation Day

Community Manager Appreciation Day is January 26, 2015 and we are planning another 24 hours of live hangouts!

Latest News

Mark Twain - An Excellent Community Manager - Christie Fidura

Mark Twain: An Excellent Community Manager

Recently, I was invited to participate on a panel presentation regarding the topic ‘The Importance of Social Media in Community Management’.  My co-panelists, a...
Collage of logos from various social media networks and tools.

Tools for Community Managers

Tools for community managers can be broadly classified into three categories: Content Management tools Project Management tools Analytics Tools As the size of the...
Illustrated people with speech bubbles above their heads.

How Your Team Can Use Community

For a support community to be successful, you need buy in across your team. You need support to answer questions, products to respond to...
CMAD 2014

#CMAD 2014 By The Numbers

Community Manager Appreciation Day may be over for 2014, but it was a day many community managers will not forget. On Monday, January 27,...
Wait, You Do What for a Living? - Jessica Fillinger

Wait, You Do What for a Living?

My sister is a dentist. My brother is a superintendent for a construction site. And when the conversation turns to me, I can never...
What’s Next for the Community Manager? - Nikki Serapio

What’s Next for the Community Manager?

A Few Predictions on the Long-Term Evolution of Our Discipline The official 2014 #CMAD theme is “Evolution of the Community Manager.” Accordingly, I wanted...
A blue heart sitting in the sand by the shoreline.

There and Back Again

I know the Tolkien references in this post might imply that you have some epic reading ahead but I can only say that the...
Guys in racing jump suits.

It’s All About Connecting

I’ve always been passionate about connecting people. I coached people and worked as a trainer, but it was like I was missing something. Now,...
Off the Beaten PR Path - Masha D. Murakhovsky

Off the Beaten PR Path

When I was in my third year of college I was fortunate to receive an opportunity to intern at a film festival and an...
Sunflower | Photo Credit: GollyGforce on Flickr

Paying It Forward To Champions

One of the things I love most about customer communities is the opportunity they prove to showcase the good in people. Many of these...
Experiences Add Up - Ayelet Golz

Experiences Add Up

What I love about community managers is that none of us actually trained for this job. The great community managers all seem to have...

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